Frequently Asked Questions
We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments. For certain countries, we may also accept local payment options. All transactions are secure and encrypted.
Orders are typically processed within 2-3 business days. Shipping times may vary depending on your location:
- International: 7-15 business days.
Please note that delays may occur due to customs or high demand periods.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress on the courier's website.
If you received a damaged or incorrect item, please contact us immediately at monica@leaote.com with your order number and a photo of the issue. We will send a replacement or arrange a return as soon as possible.
You can reach our customer support team by emailing us at monica@leaote.com. We typically respond within 24 hours during business days. If you have any questions or concerns, we are here to help!